Best Intercom Integrations in 2023 for Customer Support

You can probably find ten, twenty, thirty options that will all do very similar things. With Front, you won’t have to choose between efficiency and building strong customer relationships. With Skyvia you can integrate Intercom with Zendesk in a number of ways.

In this section, we will be doing an in-depth analysis of the various help desk, live chat, and knowledge base features of these tools. Zoho Desk seamlessly integrates well with the Zoho ecosystem, making it a very good platform for users already using Zoho. Do note, that if your primary requirement is live chat then it’s only available in their highest tier which is around $50/mo/user.

User Satisfaction

Why don’t you try something equally powerful yet more affordable, like HelpCrunch? It combines live chat, chatbot, knowledge base, in-app messenger, and auto message functionality with help desk features like shared inbox, customer profiles, tags, etc. Basically, if you have a complicated customer support process, go with Zendesk for its help desk functionality.

To learn more about how LTVplus can help you drive engagement and increase conversions through live chat schedule a free consultation with us. As you can see, there is no shortage of customer service support solutions to choose from, so don’t worry that you won’t be able to find the right one for you. As long as you carefully evaluate your business needs and requirements, and stay within your budget, you can have excellent Zendesk alternative.

Intercom or Zendesk: Help desk and ticketing

If you’d want to test Intercom vs Zendesk before deciding on a tool for good, they both provide free trials for 14 days. But sooner or later you’ll have to decide on the subscription plan, and here’s what you’ll have to pay. Intercom has more customization features for features like bots, themes, triggers, and funnels. For standard reporting like response times, leads generated by source, bot performance, messages sent, and email deliverability, you’ll easily find all the metrics you need.

• Small and medium-sized businesses are the most suitable customers for this software, but it can be also scaled up for larger teams.
• That is why the live chat feature is not only used by the support agents, but also by the sales and marketing team.
• We have numerous customers that do this and benefit greatly from our out-of-the-box integration with Intercom.
• This differentiates it from Zendesk, which offers a more traditional CRM experience.
• There is a simple email integration tool for whatever email provider you regularly use.
• As your business grows, you can upgrade to their paid plans to unlock advanced features like chatbots and integrations.

With CSAT and NPS surveys you can monitor and improve your customer experience. Choosing the ideal customer service tool is definitely not the easiest of decisions your business will ever make. Best for Teams looking for an advanced platform to engage with customers in meaningful ways and analyze customer feedback in real-time.

Why Project Management is Crucial for SaaS Businesses: Tips and Best…

There’s no need for you to train your agents on a new Help Desk tool. Strengthen relationships with your customers with an online messaging system. Converting or Implementation can be a blocker, luckily we have migration-specific automation tools at low costs. After answering those questions, pick no more than two or three options from your list and try each of them. Having firsthand experience might help you determine what functions best in a practical environment. Each of the above plans has a 30-day free trial, allowing you to try them out before purchasing an annual subscription.

• It also allows you to automate the data sync process or set up custom sync schedules to make sure that you’re working with current and relevant data that is consistent across all your systems.
• HubSpot Service Hub is a cloud-based customer service platform that aims to simplify the process related to customer support.
• Try out mParticle and see how to integrate and orchestrate customer data the right way for your business.
• Check out our list of 9 Zendesk alternatives to consider for your support team.
• Ultimately, the right platform should enhance your support processes, improve customer satisfaction, and contribute to your business’s long-term success.
• If you’re looking for a Zendesk alternative, you might want to consider Salesforce Service Cloud.

Best competitor to Zendesk for teams looking to enhance their communication and collaboration capabilities. Groove is another Zendesk alternative that streamlines the process of collecting customer inquiries and providing support as needed. Best Zendesk alternative for organizations looking for an all-in-one help desk solution with real-time data collection. After a client’s issue has been resolved (or has not been resolved), Intercom provides the company with a report regarding the issue at hand.

The Best IT Helpdesk Ticketing Software Systems: Pros & Cons

Migrating your Zendesk help content to Intercom Articles is a simple and fast process that does not require any custom development. You can use the Intercom Articles feature to automatically import all of your published articles from Zendesk and organize them into collections that match your existing knowledge base structure. Just browse to Articles within your Intercom dashboard, and click “Migrate from Zendesk”.

Beyond that, you can create custom reports that combine all of the stats listed above (and many more) and present them as counts, columns, lines, or tables. No matter what Zendesk Suite plan you are on, you get workflow triggers, which are simple business rules-based actions to streamline many tasks. Below you will find the most commonly asked questions and answers about Zendesk alternatives. Intercom integrates with various platforms, including Salesforce, WhatsApp, Instagram, Slack, Facebook, Statuspage, and Twitter.

Pricing:

This help desk solution is created to provide the best customer communications for SaaS, eCommerce, education, healthcare, or financial companies. HappyFox also enables organizations to create a knowledge base, which integrates with the tool’s self-service functionality. Finally, Help Scout enables companies to create customer-facing self-service portals. These portals can include knowledge bases and other such content to help customers find the answers they’re looking for without needing to contact customer support.

Integrations are the best way to enhance the toolkit of your apps by connecting them for interoperable actions and features. Both Zendesk and Intercom have integration libraries, and you can also use a connecting tool like Zapier metadialog.com for added integrations and add-ons. The primary function of Intercom’s mobile app is the business messenger suite, including personalized messaging, real-time support tools, push notifications, in-app messaging and emailing.

How to choose the right Zendesk alternative?

With a customer base exceeding 2000 clients, they are building a tight-knit community of customer service professionals. Different Intercom alternatives will work for different businesses. You must choose a software solution that aligns with your company’s specific goals and objectives. It’s important to consider a transparent flexible pricing plan which allows enough interactions compared to the traditional contact-based pricing plans. You won’t be charged per contact anymore but only with the contact, you are interacting with. Also, you need to be able to add service agents for a reasonable fee.

In 2023, conversational messaging will play an essential role in customer service. Customers increasingly expect to receive fast, convenient, and personalized support. Test any of HelpCrunch pricing plans for free for 14 days and see our tools in action right away. Lots of users complain that Intercom support is not available most of the time, so you’re forced to repeat your question over and over again to a bot. And when they do answer, they’re usually not even helpful or will try to transfer you to the sales department right away. What can be really inconvenient about Zendesk is how their tools integrate with each other when you need to use them simultaneously.